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Ward Host/Hostess

2 months ago

Mansfield, Nottinghamshire, United Kingdom One Retail Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Patient Dining team as a Ward Host/Hostess. As a key member of our team, you will play a vital role in providing exceptional service to patients, visitors, and healthcare staff.

Key Responsibilities
  • Menu Provision and Order Taking: Provide menus to patients and take orders in a timely and efficient manner, ensuring that all dietary and allergen requirements are met.
  • Food and Beverage Service: Prepare and deliver all refreshments and meals for breakfast, lunch, and dinner service, maintaining high standards of food quality and presentation.
  • Ward Maintenance: Clear down ward areas and wash up dirty dishes, ensuring that the kitchen is fully prepared for next service.
  • Communication and Liaison: Liaise with ward staff to ensure patients' needs are met in a timely manner, providing excellent communication and customer service skills.
  • Customer Service: Offer a great customer service by always putting the patient first, providing a warm and welcoming environment for all.
Requirements
  • Food and Hygiene Awareness: Be aware of food and hygiene standards, ensuring that all food is handled and prepared safely.
  • Patient Care: Be passionate about patient care, with the ability to communicate effectively with patients, visitors, and healthcare staff.
  • Teamwork and Flexibility: Be able to work under pressure, individually and as part of a team, with a flexible approach to meet the needs of the business.
  • Adaptability: Be confident working in a hospital environment and aware that you may come into contact with patients who are particularly unwell or showing signs of distress.
About Us

One Retail is a leading provider of hospitality services to the healthcare sector. We pride ourselves on delivering exceptional service to patients, visitors, and healthcare staff, and we are committed to creating a culture where our colleagues feel valued, respected, and empowered to thrive.