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Customer Service Representative

2 months ago

Worthing, West Sussex, United Kingdom Hunters Recruitment & Training Full time
About the Role

We are seeking a highly skilled and motivated Customer Advisor to join our prestigious client's team. As a Customer Advisor, you will be responsible for providing exceptional customer service and negotiating payments with customers in a quality-controlled environment.

Key Responsibilities
  • Talking to Customers
    • Engage with a high volume of customers on inbound and outbound calls, using a dialler system to ensure efficient communication.
    • Provide personalized support to customers, addressing their financial situations and offering solutions to help them achieve their goals.
  • Negotiating Payments
    • Work with customers to negotiate payment plans and agreements, ensuring that both parties are satisfied with the outcome.
    • Meet and exceed targets focused on delivering good outcomes for customers and the business.
Requirements
  • Communication Skills
    • Excellent verbal communication skills, with the ability to listen actively and empathize with customers.
    • Strong problem-solving skills, with the ability to question and resolve customer issues effectively.
  • Performance and Goals
    • Achieve targets and personal goals in a fast-paced environment, working collaboratively with the team to drive business success.
What We Offer
  • Opportunities for Advancement
    • Regular opportunities for career progression, based on performance and individual goals.
  • Performance-Related Bonus
    • A monthly performance-related bonus, typically over £300, to recognize and reward outstanding performance.
  • Hybrid Working
    • Once competent, enjoy the flexibility of hybrid working, balancing office and remote work to achieve a better work-life balance.
  • Benefits and Perks
    • 31 days' holiday (pro rata), including all bank holidays and the opportunity to take an additional five days' unpaid holiday each year.
    • Access to free financial advice and services, gym membership discounts, and enhanced maternity/paternity and adoption leave pay.
    • Discounts and cashback on hundreds of high-street shops, as well as insurance benefits, including healthcare cashback plans, travel insurance, and life assurance.
    • A paid volunteering day each year, allowing you to give back to the community and develop new skills.