IT Application Operations Manager

2 months ago


London, Greater London, United Kingdom Financial Ombudsman Services Full time

Exciting Opportunity:

We are currently seeking an IT Application Operations Manager to join our team at the Financial Ombudsman Services in London.

Key Responsibilities:

  • Manage application operations and frontline support
  • Develop and maintain relationships with suppliers
  • Ensure team meets quality standards and SLAs
  • Identify and resolve underlying issues
  • Collaborate with internal stakeholders

Minimum Criteria:

  • Experience with Workday
  • Working with third-party suppliers
  • Leading and developing teams
  • Meeting SLAs
  • Strong communication skills

Desirable Criteria:

  • Experience with Dynamics365
  • Adoption of ITIL practices
  • Supplier management experience

What We Offer:

We offer a competitive salary and benefits package, including holiday entitlement, pension, medical insurance, and career development opportunities.

About Us:

The Financial Ombudsman Services is a diverse and inclusive organization where everyone can thrive and excel. We are committed to providing a supportive and collaborative work environment that fosters growth and development.



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