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Client Support Specialist

2 months ago


Bracknell, Bracknell Forest, United Kingdom eRecruitSmart Full time

We are seeking a highly skilled and dedicated Customer Care Advisor to join our team at eRecruitSmart. As a key member of our customer service team, you will play a vital role in providing exceptional support to our clients.

Key Responsibilities:

  • Customer Support: Respond to customer inquiries, provide solutions, and ensure a positive experience.
  • Issue Resolution: Identify and resolve customer complaints in a timely and professional manner.
  • Communication: Maintain open and effective communication with customers, colleagues, and management.
  • Process Improvement: Collaborate with the team to identify areas for process improvement and implement changes to enhance customer satisfaction.

About the Role:

  • Work Environment: Our office is a dynamic and supportive environment that fosters growth and development.
  • Benefits: Competitive salary, 20 days holiday plus bank holidays, company discount, and office engagement events.