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Club Operations Assistant

2 months ago


Hyde, United Kingdom Village Hotels Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Leisure Assistant. As a key member of our operations team, you will play a vital role in ensuring the smooth running of our leisure facilities.

Key Responsibilities
  • Deliver exceptional customer service to our members, ensuring a high-quality experience in our public areas.
  • Contribute to the maintenance and upkeep of our facilities, including cleanliness, hygiene, and equipment maintenance.
  • Assist in the delivery of our guest experience, including responding to poolside alarms and ensuring the overall quality of our facilities.
  • Work collaboratively with colleagues to achieve our business objectives and provide a supportive and inclusive work environment.
What We Offer
  • Complimentary full leisure club membership for you and a family member or friend.
  • Employee Discount on overnight stays at Village Hotels.
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
  • Exciting training platform with gamified learning.
  • Discounts and cashback offers on many High Street Brands.
  • A range of Well-being and Healthcare benefits.
  • Financial wellbeing support via Salary Finance.
  • Employee Assistance Programme.
  • Flexible working hours.
  • A fun, supportive and inclusive work environment with loads of Development opportunities.
  • Regular team events with our BIG People days monthly.
  • Excellent Reward and Recognition Incentive schemes.
  • Monthly well-being programme for all employees to support your mental health.
  • Anniversary rewards for key milestones of service.
  • Holiday Purchase scheme.
  • Birthday day off.
  • Electric car salary sacrifice scheme.
Requirements
  • A passion for everything hospitality, leisure, and fitness.
  • A smile and ability to talk to everyone.
  • The ability to deliver outstanding customer service leading to exceptional member satisfaction.
  • Solutions orientated with an eye for spotting issues before they happen.
  • Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues, and customers safe.
What We're Looking For

We are looking for someone who is passionate about delivering exceptional customer service and has a keen eye for detail. If you are a team player who is enthusiastic about working in a fast-paced environment, we would love to hear from you.