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Railway Service Ambassador
3 months ago
Position Overview:
As a Train Operations Specialist, you will play a crucial role in ensuring a superior customer experience throughout the journey while prioritizing the safety of all passengers utilizing our services. Adaptability to diverse individuals, environments, and circumstances is essential in this dynamic role.
Key Responsibilities:
- Act as a representative for FirstGroup by providing exceptional customer service and ensuring a secure travel experience.
- Maintain visibility to passengers, offering assistance and information in a friendly and reassuring manner.
- Oversee the safety and operational procedures of the train.
- Conduct ticket checks and sales, delivering information and support as needed.
- Ensure a safe, clean, and welcoming atmosphere is upheld.
Candidate Profile:
If you resonate with the following statements, you may be an ideal fit for this position:
- Are you enthusiastic and proactive about delivering outstanding customer service?
- Do you strive for excellence and take pride in presenting a professional demeanor?
- Can you adapt to various shifts, including weekends and holidays?
- Are you comfortable working within a highly regulated environment with established protocols?
- Can you maintain composure in challenging situations?
Essential Qualifications:
- Understanding of customer needs and expectations.
- Strong communication abilities.
- Capability to foster relationships and collaborate effectively within a team.
- Experience in frontline customer service roles.
- Confidence in managing difficult situations.
Work Environment:
This role is based at a newly established depot, serving as the starting and ending point for your shifts.
Additional Information:
Shifts will include early starts, late finishes, and weekends. You will work an average of 35 hours per week. Be prepared for starting and finishing times that may not align with public transport availability, necessitating independent travel arrangements. Candidates must reside within a reasonable commuting distance from the depot.
Compensation and Benefits:
In addition to a supportive team environment and comprehensive training, all FirstGroup employees enjoy a variety of benefits, including ongoing professional development, a defined benefit pension scheme, complimentary rail travel for you and your family, company-sponsored healthcare, discounts on shopping and gym memberships, and access to an employee assistance program.
The initial pay rate during training is competitive, with opportunities for increases upon competency.
Commitment to Inclusion:
FirstGroup is dedicated to fostering an inclusive workplace, ensuring equal opportunities for all candidates. We celebrate diversity in all forms and maintain a zero-tolerance policy towards prejudice. We encourage diverse perspectives and innovative working methods, supporting the growth and success of all our employees.
If you require assistance with your application due to a disability or neurodivergent condition, we are here to provide the necessary support to ensure a fair and equitable application process.
