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Customer Service Associate

3 months ago

Surbiton, Greater London, United Kingdom Goals Full time

Team Member - Tolworth, London

Zero Hours

Goals is a leading operator of five-a-side football centres across the UK, providing top-notch facilities nationwide. We are dedicated to surpassing customer expectations through exceptional service and high-quality amenities.

We seek individuals who are enthusiastic about fulfilling these commitments and thrive in a dynamic and enjoyable sports environment. As a rapidly expanding organization, we offer opportunities for those whose skills align with their aspirations.

Currently, we have openings for the following roles:

Bar Staff - We are looking for candidates who can manage the demands of a bustling environment, present themselves well, and possess a proactive sales and service-oriented mindset. The ideal candidate will establish a connection with patrons, encouraging them to extend their visits and return in the future. Our bar plays a crucial role in the five-a-side football experience, whether customers are hosting a weekend event, a children's party, or enjoying a post-match drink. We aim to provide the highest standards of professionalism and efficiency.

Receptionist - We need a Receptionist who will enhance our already dynamic and motivated Front of House team. This role requires an outgoing personality and the ability to perform well under pressure. Key skills beneficial for applicants include proficiency in computer use, cash handling, managing face-to-face inquiries, and excellent telephone sales abilities.

As part of our service requirements, candidates should be prepared to work shifts that include evenings and weekends. Additionally, since bar work is involved, applicants must be at least 18 years old.

In return, we offer an exciting and vibrant working atmosphere that will inspire and reward you.

Benefits:

  • Birthday Holiday
  • Paid breaks
  • Pension scheme
  • Access to employee assistance careline for you and your family
  • Bonus scheme based on KPIs
  • Team incentives
  • 50% Discount on Goals-related products (parties, function hire, food)
  • Free individual pitch hire
  • Annual events
  • Uniform provided
  • Fantasy football team league with prizes