Executive Assistant

2 weeks ago

London, Greater London, United Kingdom Express Self Storage Full time
{"title": "Executive Assistant - Sales Support", "content": "Job Title: Executive Assistant - Sales Support

Location: North Finchley

Schedule: Part-time (3 days a week) with flexibility for additional shifts as needed.

We are seeking a dynamic and customer-oriented individual to oversee the daily operations of our self-storage facility and serviced offices, based at the reception desk, and provide exceptional customer service to our diverse clientele.

Key Responsibilities:
  • Customer Relations:

Act as the primary point of contact for both self-storage and serviced office customers, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.

Build strong relationships with customers to understand their needs and provide personalized assistance.

  • Administrative Duties:

Manage invoicing processes for monthly customer billing, ensuring accuracy and timeliness.

Track payments and follow up on overdue accounts.

Maintain organized records of transactions and customer interactions.

  • Facility Maintenance & Cleaning:

Ensure the cleanliness and tidiness of the facility, both during opening hours and after hours.

Regularly inspect the premises to identify and address maintenance needs promptly.

  • Target Achievement:

Work towards meeting sales and performance targets, implementing strategies to drive business growth.

Receive bonuses based on achieving or exceeding set targets.

Requirements:

  • People Skills: Essential for this role is the ability to communicate effectively with customers, ensuring they feel valued and at ease
  • Previous experience in customer service, office administration, sales, or facility management preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in basic computer applications (e.g., Microsoft Office suite).
", "lang_code": "en-US"}

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