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Information Access Coordinator

3 months ago

Bedford, Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Job Overview

The Information Access Coordinator will play a vital role within the Information Governance (IG) Department, which includes the Head of Information Governance, IG Manager, Deputy IG Manager, IG Officers, and IG Administrators/SAR.

The IG Department is tasked with overseeing the Trust's adherence to the Freedom of Information Act, Data Protection Act, and Access to Health Records Act, along with fulfilling national standards and legal obligations.

The primary objective of this position is to assist IG Management by managing requests made under the Freedom of Information Act and ensuring that responses are delivered in accordance with the Act's stipulations.

Key Responsibilities

Provide essential support to guarantee that operational procedures are adhered to when information requests under the Data Protection Act and the Freedom of Information Act are received. Collaborate with staff throughout the Trust to ensure compliance with legal timelines. Work collaboratively within the IG team to safeguard information that is exempt from disclosure as mandated by law. Assist in processing requests for information sharing to facilitate informed decision-making. Support the IG Manager in recognizing applicable exemptions and determining when the Public Interest Test should be applied. Aid those involved in fulfilling information requests to ensure compliance with the Act's requirements. Foster relationships with other NHS Trusts and public organizations to ensure a unified approach to broad FOI requests and to share insights gained. Maintain both electronic and physical filing systems related to FOI, ensuring that disclosures are prepared for publication on the Trust's public website. Identify patterns in information requests and assess whether the requested information could be made more accessible in the future. Generate statistical reports detailing the volume of requests received, response times, and their complexity. Continuously develop and maintain comprehensive knowledge of the Freedom of Information Act and relevant legislative changes. Undertake any additional responsibilities as assigned by the IG Manager.

About the Organization

Bedfordshire Hospitals NHS Foundation Trust serves a diverse population of approximately 700,000 residents across Bedfordshire and surrounding areas through two busy hospital locations. Both sites provide essential services, including A&E, Obstetrics-led Maternity, and Paediatrics. Joining our team means becoming part of a supportive and high-performing Trust dedicated to the health and well-being of its staff. As one of the largest NHS Trusts in the region, we offer a comprehensive program of high-quality training and development opportunities to advance your career. The Trust is committed to delivering exceptional patient care through the best clinical practices and technology.

Our Core Values

We prioritize recruiting individuals who embody the behaviors that reflect our Trust's core values, in addition to their qualifications and experience. Our recruitment practices are designed to be inclusive, promoting equality and diversity while fostering a culture that values differences.

Please be aware that vacancies may close before the advertised date if a sufficient number of applications are received. All new employees will undergo a probationary period during their first six months in the role. Travel between hospital locations may be necessary. We encourage you to review all attached documents to familiarize yourself with the job requirements.

Job Responsibilities

For a comprehensive overview of the duties and responsibilities, please refer to the attached Job Description and Person Specification.

Qualifications & Training

Essential

GCSE Level of education.

Desirable

BCS Foundation certificate in Data Protection or equivalent experience. BCS Freedom Of Information certificate in Data Protection or equivalent experience.

Experience

Essential

Experience handling confidential matters. Ability to prioritize tasks and utilize initiative, including planning and time management. Strong customer service skills.

Desirable

Familiarity with NHS systems. Working knowledge of Information Rights Acts.

Skills & Knowledge

Essential

Excellent written and verbal communication skills. Strong interpersonal skills and customer relations. Proficient IT skills. Ability to plan and prioritize workload effectively to meet deadlines. Capability to identify emerging issues and escalate them appropriately. Proficient in receiving, understanding, and conveying complex information.

Desirable

Good understanding of Microsoft O365, including MS Teams and SharePoint. Familiarity with the Data Protection Act, General Data Protection Regulations, Access to Health Records Act, and Freedom of Information Act. Experience working in a large and complex organization. Demonstrable experience with various systems.

Personal Characteristics & Relationship Skills

Essential

Self-motivated with the ability to work independently without constant supervision. Ability to communicate effectively at all levels. Maintain a professional demeanor in all interactions. Flexible, approachable, diplomatic, and a strong team player. Committed to providing an efficient, friendly, and confidential service at all times.

Physical/Mental Effort

Essential

The role requires handling highly sensitive and potentially distressing information.