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Housing and Support Coordinator

2 months ago

Uxbridge, United Kingdom Reed Full time
About the Role

We are seeking a dedicated and professional Housing and Support Assistant to join our team at Reed. As a key member of our team, you will provide high-quality housing and support services to our residents, ensuring a safe and welcoming environment.

Key Responsibilities
  • First Point of Contact: Serve as the primary point of contact for residents and visitors, responding to queries and providing information and advice.
  • Customer Service: Deliver exceptional customer service and ensure a positive experience for all contacts.
  • Reception Duties: Perform reception duties, including telephone switchboard service, sorting post, logging repairs, and processing payments.
  • Wellbeing and Facilities: Conduct regular patrols and carry out wellbeing and facilities checks to ensure the safety and comfort of our residents.
  • Resident Support: Welcome new residents, explain paperwork, and ensure understanding of policies and procedures.
  • Housing Management: Process rental payments and assist with housing management tasks to maximize occupancy and minimize voids.
  • Maintenance and Reporting: Record maintenance issues and liaise with emergency services as necessary.
Requirements
  • Equality and Diversity: Good working knowledge of equality and diversity principles.
  • Customer-Facing Experience: Experience in a customer-facing environment that requires problem-solving and a positive approach.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Organizational Skills: Good organizational skills combined with proficient IT skills.
  • Teamwork: Ability to work both independently and as part of a team.
  • Flexibility: Willingness to work a shift pattern including evenings and weekends.
Benefits
  • Annual Leave: 25 days annual leave plus public holidays (pro-rata for part-time).
  • Staff Benefits: Free use of health and fitness facilities, staff discount in restaurants, and auto-enrolled into the workplace pension scheme with Salary Exchange contributions.