Onboarding & Risk Expert

2 months ago

Cardiff, Cardiff, United Kingdom Starling Bank Full time
About the Role

We are seeking a highly skilled Onboarding & Review Expert to join our team at Starling Bank. As a key member of our organization, you will play a critical role in supporting our growth and ensuring the success of our customers.

Key Responsibilities
  • Take ownership of reviewing high-risk applications, utilizing Starling's risk appetite to ensure timely service while maintaining the bank's and its customers' safety.
  • Mentor our teams and their leaders through engaging 121 and team-based activities, providing clear and concise feedback to foster a positive environment for growth and development.
  • Act as a competent problem solver, hitting the ground running from day one, and driving process improvements, guidance changes, and projects to enhance the customer journey.
Requirements
  • Customer-centric approach with the ability to balance this with interpreting the bank's risk appetite.
  • Expert understanding of Onboarding and Due Diligence processes.
  • Competent in coaching and feedback, with the ability to deliver structured sessions that are goals-centric.
  • Management of key stakeholders and ability to communicate at all levels of the business.
  • Knowledge of Money Laundering Regulations and JMLSG guidance.
  • Ability to create meaningful, interactive training sessions on Risk and EDD.
  • Ability to balance workload and schedules with multiple priorities.
  • Ability to adapt to and deliver change in a fast-paced environment.
Benefits
  • 25 days holiday (plus take your public holiday allowance whenever works best for you).
  • An extra day's holiday for your birthday.
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.
  • 16 hours paid volunteering time a year.
  • Salary sacrifice, company-enhanced pension scheme.
  • Life insurance at 4x your salary & group income protection.
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care.
  • Partner benefits include discounts with Waitrose, Mr&Mrs Smith, and Peloton.
  • Generous family-friendly policies.
  • Incentives refer a friend scheme.
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks.
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships, and Electric Vehicle (EV) leasing.
About Us

We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use, and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff, and Manchester offices.

We're on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

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