Business Operations Manager

6 days ago

Warrington, Warrington, United Kingdom Caroola Accountancy Limited Full time
Job Description

**Job Title:** Business Operations Manager

**Company:** Caroola Accountancy Limited

**Job Type:** Full-time

**Location:** Remote (Flexible)

**About Us:

We are a leading provider of umbrella payroll, CIS, accountancy, and tax services. Our company is built on a culture of trust and ownership, and we are committed to providing our clients with exceptional service and support.

Job Summary:

We are seeking an experienced Business Operations Manager to join our team. The successful candidate will be responsible for managing the performance of the Business Support department, ensuring all KPIs/Targets are achieved. This is a fantastic opportunity for a motivated and organized individual to take on a leadership role and make a real impact on our business.

Key Responsibilities:
  • Manage the performance of the Business Support department, ensuring all KPIs/Targets are achieved.
  • Manage and develop team leaders to be self-managing and accountable for their functions.
  • Ownership of high-level operational support to small, medium, and large recruitment partner agency clients.
  • Manage and implement change brought about by changing stakeholder requirements and legislative change.
  • Analyze operational data to provide insights that inform decision-making and strategic planning.
  • Collaborate with Senior Leadership Team to identify and address key business challenges, implement effective solutions, and provide constructive feedback to drive continuous improvement.
  • Recognize opportunities within the operational department to drive revenue growth.
  • Optimize business processes to improve efficiency and productivity across departments.
  • Support the implementation of organizational change initiatives, ensuring smooth transitions and minimal disruption.
  • Ability to cultivate strong professional relationships at all organizational levels.
  • Assist in the monitoring and management of departmental budgets.
  • Ensure effective resource planning supported by business metrics and trends to ensure performance targets are exceeded.
  • Ensure that talent is identified and succession plans are in place.
  • Support the career development plans and training needs of team leaders and yourself.
Requirements:
  • Strong problem-solving skills.
  • Proven ability to build and maintain strong stakeholder relationships.
  • Experience of working in a time-sensitive, fast-paced environment.
  • Experience in managing teams who liaise with customers/clients who demonstrated a high-level of customer service skills.
  • Experience of recruitment and selection.
  • Computer literate - MS Office/CRM software/telephony system.
  • Task orientated with the ability to multitask and prioritize effectively.
  • Articulate with a high-level of attention to detail.
  • Ability to identify and take action to resolve issues, being accountable for organizational goals.
  • Ability to inspire positive 'can do' attitudes and cultivate a strong team environment.
  • Ability to adapt communication style dependent on audience.
What We Offer:
  • A competitive salary.
  • Flexible working options.
  • The ability to flex your holiday entitlement.
  • 25 days off plus Bank Holidays to reach a maximum of 29.
  • Private medical insurance.
  • Dental insurance.
  • Cycle to Work scheme.
  • Subsidized gym memberships.
  • Study support.
  • Financial benefits.
  • Company Pension.
  • Mental health support.
  • Flexible environment to support your lifestyle, priorities, and family life.
  • Tusker Car benefit scheme.
  • My Savings Pal.

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