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Lead Administrative Coordinator
2 months ago
Position Overview
Gtd Healthcare, a prominent not-for-profit organization providing primary and urgent care services, is seeking a dedicated Lead Administrative Coordinator. This role is essential in supporting our operational framework and ensuring seamless communication within our healthcare network.
The Lead Administrative Coordinator will play a pivotal role in our practice, which has been a cornerstone of the community for over three decades. The position requires a strong commitment to collaboration with various teams and external partners, necessitating exceptional communication and networking abilities.
Key Responsibilities
- Maintain comprehensive knowledge of all operational protocols and procedures, ensuring adherence at all times.
- Oversee the scheduling and management of the reception team to guarantee adequate coverage in response to patient needs.
- Assist management with patient recall systems and administrative tasks related to health screenings and immunizations.
- Summarize patient records accurately following appropriate training.
- Handle incoming and outgoing communications to address queries promptly.
- Perform additional administrative duties as assigned by the management team.
- Coordinate and attend meetings, documenting minutes as necessary.
- Ensure compliance with data protection regulations consistently.
- Support the collection of statistical data and information as required.
- Provide training and guidance to staff on reception duties when needed.
- Act as a chaperone during examinations, following necessary training.
- Address general inquiries and clarify procedures as requested.
- Provide reception coverage during staff absences as necessary.
Work Environment
The Lead Administrative Coordinator will be responsible for opening and securing the practice premises, ensuring a welcoming environment for patients. This includes managing the reception area to maintain a tidy and organized space.
Professional Development
Continuous professional development is encouraged, with participation in training and performance reviews to enhance skills and knowledge.
Quality Assurance
The successful candidate will contribute to maintaining high-quality standards within the practice by identifying areas for improvement and collaborating effectively with team members.
Additional Duties
Other responsibilities may be assigned as needed to support the organization's objectives, which may include travel to various sites.
Essential Skills and Experience
- Strong organizational and communication skills.
- Proficient in customer service and interpersonal relations.
- Ability to work collaboratively within a team and independently.
- Understanding of confidentiality and data protection requirements.
- Experience in a healthcare or public reception environment.
- Familiarity with clinical software and administrative duties.
- Commitment to ongoing professional development.
Gtd Healthcare is dedicated to fostering a supportive and innovative work environment, prioritizing the well-being of both staff and patients.
