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Audience Experience Manager
2 months ago
We are seeking a highly skilled professional to join our Engagement, Marketing and Communications team as a Supporter Experience Manager. This is an exciting opportunity to be part of a transformative project, working alongside our agency partner to define and deliver an improved audience experience across the charity.
Key Responsibilities- Develop and implement a new Audience Experience strategy, working with stakeholders to provide clear, tangible and practical support to teams to work in a more audience-centred way.
- Review and analyse existing audience segments and current activities, using data-led insights to inform recommendations and drive improvements.
- Continuously evaluate what is working well, where there are overlaps and pain points, and how we can make improvements, championing the needs and expectations of our audiences in the development of new journeys and activity.
We are looking for a candidate with experience of mapping, developing, managing and analysing multi-channel journeys. You should also have experience of analysing various forms of audience insights to develop tangible actions for teams to apply to their activities. Additionally, you should be able to champion the audience voice and encourage teams to shift to a more audience-centred way.
Requirements- Strong communication and project management skills with the ability to contribute to cross-functional project teamwork.
- Experience of working in a fast-paced and growing organisation committed to making a difference.
We value our employees' health and well-being and work-life balance, and we strive to create an inclusive working environment where everyone can be their true selves. Our team is a thriving, positive, dynamic, successful, and welcoming community that is making an impact.
About UsPancreatic cancer is a tough disease to diagnose, treat, and research. We want to make sure that everyone affected by it gets all the help they need. Our vision is to create an inclusive working environment that reflects the communities and audiences we engage with, where everyone can be their true selves, feel respected, championed, heard, and supported.
Our Values- Courageous
- Collaborative
- Compassionate
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. We are committed to creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
