Customer Service Team Leader

4 days ago


Poole, Poole, United Kingdom Koin Limited Full time
Customer Service Team Leader

We are seeking a highly skilled Customer Service Team Leader to lead our team in delivering exceptional customer experiences through the effective use of AI technology.

Key Responsibilities:
  • Manage and optimize AI performance to ensure high customer satisfaction
  • Oversee the day-to-day management of the Customer Service team in Asia
  • Handle escalated customer queries and ensure timely resolution
  • Report on any issues with the AI tool
  • Oversee key account management for top spenders
  • Delegate tasks including customer queries, payment disputes, returns, and refunds
  • Work closely with the Product Development team to understand product developments
  • Collaborate with the Marketing and Operations teams to ensure efficient order processing
  • Travel to China to work with the Asia team and ensure a seamless customer experience
Requirements:
  • Experience in customer support or related fields
  • Experience in team management and delegation
  • Excellent communication and interpersonal skills
  • Strong organizational skills with the ability to manage multiple tasks
  • Assertive with a commitment to high standards
  • Positive, upbeat, and adaptable attitude
  • Interest in AI and innovative technology

We offer a dynamic and supportive work environment, comprehensive training, and opportunities for growth and development. If you are passionate about delivering exceptional customer experiences and leveraging AI technology, we encourage you to apply.



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