Deputy Shop Manager

2 weeks ago


Westbury, Wiltshire, United Kingdom Dorothy House Hospice Full time
About the Role

We are seeking a highly motivated and experienced Deputy Shop Manager to join our team at Dorothy House Hospice. As a key member of our retail team, you will be responsible for supporting the Shop Manager in the day-to-day operations of our Westbury store.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, ensuring that customers have a positive shopping experience and are motivated to return to our store.
  • Team Management: Support and motivate the store team, ensuring that they are competent to prepare goods for display, provide great customer service, and maintain high standards of cleanliness and tidiness.
  • Stock Management: Ensure efficient stock control and rotation of all stock, maintaining adherence to health and safety guidelines/procedures at all times.
  • Volunteer Management: Support with the training, motivation, and management of volunteers, ensuring that they are competent to perform their duties and contribute to the success of the store.
  • Financial Management: Deliver accurate and proper financial procedures, banking, and administration as required by Dorothy House Hospice.
  • Continuous Improvement: Identify and recommend areas of improvement, ensuring that the store is a destination for customers, donors, and volunteers.
Requirements
  • Maths and English: Good standard of Maths and English.
  • Teamwork: Strong team worker with the ability to motivate a team.
  • Prioritisation and Organisation: Excellent prioritisation and organisational skills.
  • Customer Focus: Customer focused with an energetic and enthusiastic attitude.
Desirable Requirements
  • Retail Experience: Experience working in Retail or Charity Shop.
  • Management Experience: Experience within a management role.
  • Driving Licence: Full UK driving licence with access to a vehicle.
Benefits
  • Bonus Scheme: A yearly bonus for our retail staff.
  • Holiday Allowance: Generous holiday allowance for all roles, increasing with length of service.
  • Training and Development: Excellent industry-leading training and development programmes with many career development opportunities.
  • Pension and Life Assurance: Pension with Life Assurance.
  • Travel and Parking: We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
  • Cycle to Work Scheme: Cycle to work scheme.
  • Employee Counselling and Mindful Employer Charter: Providing our staff with information, advice, and support for those experiencing stress, anxiety, depression, or any other mental health conditions.
  • Simply Health: Providing insurance against certain everyday healthcare costs such as dental and optical treatments.


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