Client Engagement Analyst

3 weeks ago

London, Greater London, United Kingdom Intapp Full time

Client Success Analyst

Hybrid - City of London

French Speaker

The Client Success Analyst is responsible for addressing client inquiries and managing additional projects while delivering exceptional technical support to the Intapp user community. This full-time role presents a significant opportunity for career advancement, allowing the development of essential professional services skills within a dynamic team environment. The analyst will prioritize and resolve high-impact issues promptly and effectively. Candidates must possess business-level proficiency in the French language.

Key Responsibilities:

  • Consultative Support: The Analyst will gain comprehensive knowledge of the Intapp DealCloud platform and services, providing clients with best practices and a consultative approach to ongoing support.
  • Client Education: Assist clients with inquiries related to training, platform configuration, workflows, and new processes.
  • Client Satisfaction and Product Adoption: Ensure that assigned clients are enthusiastic advocates for the product, service, and company. Analyze success metrics to identify adoption trends and collaborate with the Client Advisory team to enhance adoption strategies for specific clients.
  • Quality Assurance: Deliver exceptional solution quality from the perspective of our clients.

Qualifications:

  • Experience in Client Success or Technical/Product Support is required.
  • Business-level proficiency in French is essential.
  • Strong skills in Excel and proficiency with Windows OS and Microsoft Office suite are necessary.
  • A degree in business, computer science, or a related field, or equivalent experience.
  • Excellent written and verbal communication skills, with the ability to collaborate effectively with clients.
  • Superior troubleshooting, evaluative, and technical problem-solving skills.
  • Self-motivated with a strong work ethic and a commitment to achieving results.
  • Willingness to actively contribute to the overall success of the company.
  • Strong organizational skills and effective planning abilities.

What You Will Gain at Intapp:

Intapp's culture emphasizes accountability, responsibility, and growth. We foster a positive and open atmosphere that encourages creativity, approachability, and teamwork. We are dedicated to creating a modern work environment that is both connected and flexible, supporting professional success alongside work-life balance. In return for your dedication and collaborative spirit, we offer:

  • Competitive base salary with variable compensation and equity.
  • Generous paid parental leave, including adoptive leave.
  • Comprehensive benefits package, including generous paid time off, tuition reimbursement, family formation benefits, wellness programs, and a home office stipend.
  • Opportunities for personal and professional development supported by a community of talented professionals.
  • An open and collaborative environment where your contributions are valued.
  • Experience in a growing public company where you can make a meaningful impact.
  • Open office spaces with stocked kitchens for refreshments.

Intapp is committed to equal employment opportunities for all qualified applicants and will make hiring decisions without regard to any protected characteristic. All offers are contingent upon successful completion of background checks as applicable.

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