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Client Engagement Analyst
2 months ago
Client Success Analyst
Hybrid - City of London
French Speaker
The Client Success Analyst is responsible for addressing client inquiries and managing additional projects while delivering exceptional technical support to the Intapp user community. This full-time role presents a significant opportunity for career advancement, allowing you to cultivate valuable professional services skills within a dynamic team in London. The analyst will prioritize high-impact issues, ensuring they are resolved promptly and effectively. Candidates must possess business-level proficiency in the French language.
Key Responsibilities:
- Consultative Support: The Analyst will thoroughly understand the Intapp DealCloud platform and services, providing clients with best practices and a consultative approach to ongoing support.
- Client Education: Assist clients with inquiries related to training, platform configuration, workflows, and new processes.
- Client Satisfaction and Product Adoption: The Analyst must ensure that assigned clients are enthusiastic advocates for the product, service, and company. You will evaluate success metrics to identify adoption trends and collaborate with the Client Advisory team to enhance adoption strategies for specific clients.
- Quality Assurance: The Analyst will be accountable for delivering an outstanding level of solution quality from the clients' perspective.
Qualifications:
- Experience in Client Success or Technical/Product Support is required.
- Business-level proficiency in French is essential.
- Strong Excel skills and proficiency with Windows OS and Microsoft Office suite are necessary.
- A degree in business, computer science, or a related field, or equivalent experience.
- Excellent written and verbal communication skills, with the ability to collaborate effectively with clients.
- Exceptional troubleshooting, evaluative, and technical problem-solving skills.
- Self-motivated with a strong work ethic and a commitment to achieving results.
- Willingness to actively contribute to the overall success of the company.
- Strong organizational skills and effective planning abilities.
What You Will Gain at Intapp:
At Intapp, our culture promotes accountability, responsibility, and growth. We foster a positive and open environment that encourages creativity, approachability, and teamwork. We are dedicated to creating a modern work atmosphere that is both connected and flexible, supporting professional success and work-life balance. In return for your dedication and collaborative spirit, we offer:
- Competitive base salary with variable compensation and equity.
- Generous paid parental leave, including adoptive leave.
- Comprehensive benefits package, including generous paid time off, tuition reimbursement, family formation benefits, wellness programs, and a home office stipend.
- Opportunities for personal and professional development supported by a community of talented professionals.
- An open and collaborative environment where your contributions are valued.
- Experience in a growing public company where you can make a meaningful impact.
- Open office spaces with stocked kitchens for refreshments.
Intapp is an equal opportunity employer and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state, or local laws.