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Technical Design Authority
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London, Greater London, United Kingdom Exponential-e Full timeJob Title: Technical Design AuthorityExponential-e is seeking a highly skilled Technical Design Authority to join our team. As a key member of our technical team, you will be responsible for providing comprehensive technical design and input across our platform, data centre, and Smart Hands services.Key Responsibilities:Design and Technical Input: Provide...
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London, Greater London, United Kingdom Exponential-e Full timeAbout Exponential-eExponential-e is a UK-based Cloud, Connectivity, and Communications pioneer, established in 2002. Our company has a strong focus on leveraging leading-edge technology to deliver innovative services to our clients and prospects.Job OverviewThe Technical Design Authority (TDA) will play a crucial role in providing comprehensive technical...
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London, Greater London, United Kingdom Exponential-e Full timeAbout Exponential-eExponential-e is a UK-based Cloud, Connectivity, and Communications pioneer, established in 2002. Our company has a strong focus on leveraging leading-edge technology to deliver innovative services to our clients and prospects.Job OverviewThe Technical Design Authority (TDA) will be responsible for providing comprehensive technical design...
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London, Greater London, United Kingdom Exponential-e Full timeAbout Exponential-eExponential-e is a UK-based Cloud, Connectivity, and Communications pioneer, established in 2002. Our company has a strong focus on leveraging leading-edge technology to deliver innovative services to our clients and prospects.Job OverviewThe Technical Design Authority (TDA) will play a crucial role in providing comprehensive technical...
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London, Greater London, United Kingdom Exponential-e Full timeAbout Exponential-eExponential-e is a UK-based Cloud, Connectivity, and Communications pioneer, established in 2002. Our company has a strong focus on leveraging leading-edge technology to deliver innovative services to our clients and prospects.Job OverviewThe Technical Design Authority (TDA) will be responsible for providing comprehensive technical design...
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London, Greater London, United Kingdom Exponential-e Full timeAbout Exponential-eExponential-e is a UK-based Cloud, Connectivity, and Communications pioneer, established in 2002. Our company has a strong focus on leveraging leading-edge technology to deliver innovative services to our clients and prospects, resulting in industry recognition for our approach.Job OverviewThe Technical Design Authority (TDA) will be...
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Technical Design Authority
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Technical Design Authority
2 months ago
About Exponential-e
Exponential-e is a UK-based Cloud, Connectivity, and Communications pioneer, established in 2002. Our company has a strong focus on leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects. We have received industry and peer recognition for our ground-breaking approach, making us a truly world-class ICT services company.
Our Company Culture
We are a company of innovators who think big and achieve bigger. Our people are crucial to our continuing success, and we pride ourselves on our PRIDE principles, which are at the core of everything we do.
The Challenge
The Exponential-e Technical Design Authority operates as the technical lead and senior technical contact for engagements across our diverse customer base. This role requires a broad and diverse range of technical experience, as well as excellent communication and people skills. As a key point of continuity, you will be responsible for guiding your colleagues and customers, ensuring that we deliver optimal solutions that meet their needs.
Key Responsibilities
- Lead and direct the collation of requirements, production of architecture, design, and presentation of solutions to meet customer requirements.
- Ensure deployment and service objectives are met while maintaining a high level of prospect/customer satisfaction.
- Define work packages for the Professional Services or Managed Services teams to deploy and provide ongoing support during the build and handover processes.
- Work with Project Management colleagues to facilitate project reporting, delivery planning, and checkpoint meetings.
- Act as the technical point of contact for prospects, customers, and the sales teams on both BAU and project work across a wide variety of changing technologies.
- Provide follow-up support in disseminating technical information to the business throughout the contract lifecycle.
- Provide subject matter expertise to both technical solutions and delivery teams.
- Support in the development and scoping of new service opportunities.
- Review and critique produced presales proposals and high and low-level design documentation in preparation for release to the customer.
- Validate pre-sales designs against technical, project, and commercial best practices.
- Continuously update your technical and soft skill knowledge.
- Present Exponential-e products and technical proposals to potential customers across a wide variety of industries and levels of seniority.
Requirements
- Extensive consulting skills across Enterprise IT covering technology, Service, and Project.
- The ability to build and maintain positive relationships across the spectrum of roles within our customer organizations.
- Strong knowledge of public, private, and hybrid cloud with a good understanding of the pros and cons of each.
- Strong knowledge of the Microsoft Server and EUC product range with the ability to hold SME conversations.
- Solid understanding of networking, UC & Voice, and Data Centre technologies.
- Good appreciation of non-Microsoft environments, including both Linux and Mac.
- Ability to review and understand basic scripted automation and the willingness to learn more.
- Good understanding of Automation and Orchestration activity with knowledge of tooling and best practice.
- Experience configuring and deploying both Public and Private Cloud solutions, with a focus on migrations.
- Extensive experience implementing and adhering to the ITIL v3 Framework.
- Strong organization and planning skills.
- Excellent attention to detail and a strong ability to prioritize efficiently.
- Highly adaptable and proactive, able to multi-task, and work well under pressure.
- Efficiently communicate both verbally and in written form.
- Able to work with and manage delivery partners in diverse project teams.
Desirable Knowledge and Experience
- Relevant, high-level accreditations with Microsoft and VMWare.
- Software development experience and demonstrable experience in deploying Infrastructure as Code, Automation through Software, and cross-platform script creation.
- Experience designing, implementing, and supporting cloud infrastructure.
- Experience of delivering large or complex projects/transformation projects.
- Experience of VMware, Mimecast, CensorNet, Commvault, SafeNet/Mobilepass.
- Business continuity concepts and applications.
- Comprehensive knowledge of quality assurance principles, methods, design, testing, and implementation.
