Technical Design Authority

3 weeks ago

London, Greater London, United Kingdom Exponential-e Full time

About Exponential-e

Exponential-e is a UK-based Cloud, Connectivity, and Communications pioneer, established in 2002. Our company has a strong focus on leveraging leading-edge technology to deliver innovative services to our clients and prospects.

Job Overview

The Technical Design Authority (TDA) will play a crucial role in providing comprehensive technical design and input across Exponential-e's platform, data centre, and Smart Hands services. This role will involve design work, technical support for Service Delivery Managers (SDMs) and support teams, and collaboration with the Account Director and commercial teams.

Key Responsibilities

  • Design and Technical Input: Provide comprehensive design work and technical input for platform, data centre, and Smart Hands services.
  • Develop and contribute to technical design documents, ensuring alignment with business and technical requirements.
  • Collaborate with the Service Architect to integrate platform services.
  • Input into service and change as required to support ITIL aligned delivery and technical change.
  • Support for SDMs and Teams: Provide technical guidance and support to Service Delivery Managers (SDMs) and support teams.
  • Assist in troubleshooting and resolving technical issues related to platform services.
  • Ensure that all technical designs adhere to best practices and industry standards.
  • Collaboration with Account Director and Commercial Efforts: Support the Account Director in commercial efforts, providing technical expertise and input during client engagements.
  • Participate in pre-sales activities, including technical presentations and proposal development.
  • Develop and maintain strong relationships with key stakeholders, including clients and vendors.
  • Support the Head of Service Partnership: Contribute to the development and implementation of service improvement plans.
  • Stay updated on industry trends and best practices to ensure services remain competitive and compliant with relevant standards.

Requirements

  • Experience: Extensive experience in technical design and consultancy roles, preferably within a platform services or data centre context.
  • Technical Design: Expertise in developing and contributing to technical design documents for platform services.
  • Technical Support: Strong skills in providing technical guidance and support to SDMs and support teams.
  • Collaboration: Ability to work closely with the Service Architect, Account Director, and Head of Service Partnership.
  • Industry Knowledge: Up-to-date knowledge of industry trends and best practices in platform services and data centre management, including but not limited to: Dell Compute and Storage, IBM HW, VMware, Nlyte DCIM, ITIL.
  • Documentation: Proficiency in maintaining accurate and up-to-date technical documentation.
  • Compliance: Understanding of relevant regulations and standards to ensure all technical designs are compliant.
  • Stakeholder Management: Skills in developing and maintaining relationships with key stakeholders, including clients and vendors.
  • Continuous Improvement: Capability to identify and implement opportunities for service improvement.
  • Certifications: Relevant technical certifications (e.g., Dell, VMware/Broadcom, ITIL, TOGAF) are beneficial.

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