Customer Service Representative

3 days ago


Kirkwall, United Kingdom Tesco Full time

About the Role

We are seeking a dedicated and customer-focused individual to join our Customer Service team in Kirkwall. As a Customer Service Representative, you will be the face of Tesco, providing exceptional service to our customers and ensuring they have a positive shopping experience.

Availability Window

We require our Customer Service Representatives to be available to work during the following times:

• Sundays: 10:00 AM - 7:00 PM • Mondays: 8:00 AM - 5:00 PM • Wednesdays: 10:00 AM - 7:00 PM • Thursdays: 8:00 AM - 2:00 PM

Our Customer Service Representatives work a minimum of 16 hours per week, with opportunities to work more hours available. We offer a competitive rate of pay, starting at £12.02 per hour, with increases to £13.15 for stores within the M25.

Responsibilities

As a Customer Service Representative, you will be responsible for:

  • Providing exceptional customer service, greeting customers with a smile, and serving them with pride
  • Building rapport with customers, ensuring they leave the store having experienced a great shopping trip
  • Taking the initiative and making decisions that are right for our customers
  • Working well within a team and communicating openly with others
  • Building relationships with colleagues to create a team spirit, having fun, and celebrating success
  • Being at work on time, well-presented, and ready to be a brand ambassador

What's in it for you?

We offer a range of benefits, including:

  • 20 days' holiday, rising to 22 days after 12 months, plus Bank Holidays
  • Flexible working from day one
  • 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard
  • Access to free wellbeing services, including resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks, providing a space for colleagues to come together from a range of backgrounds


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