Market Delivery Manager

4 days ago

London, Greater London, United Kingdom NTT DATA Business Solutions Full time
Job Summary

The Head of Mid Market Delivery is a senior position within the Mid-Market Practice, a strategic growth area for NTT DATA Business Solutions. This role is responsible for the success of our delivery process, from estimation and planning through to execution and customer satisfaction.

Key Responsibilities
  • Develop and implement consistent delivery methodologies, working with the Project Management team to ensure they are embedded and adhered to.
  • Manage customer expectations and ensure customer satisfaction at the heart of our delivery approach.
  • Project Success Sponsorship and Delivery Director roles on major projects and programmes, whilst also having responsibility for the ownership of escalations.
  • Identify and resolve delivery issues, incorporating a "right first time" culture of continuous improvement and incorporation of lessons learnt from project delivery.
  • Continual appraisal of team performance and the sales pipeline to anticipate and mitigate non-billable time.
  • Work with the PS management team on fixed price deals and ensure we deliver within budget, providing accurate reporting of the ongoing cost position.
  • Supporting the PS teams and work with the Business Operations and PMO teams to ensure Execs & Practice leads have clear data, visibility and reporting to the Operational Executive Team.
Requirements
  • ~10+ years of experience in the Professional Services or Software industry.
  • ~Experience in delivering projects to a large and diverse customer base.
  • ~Experience leading a team of Project Managers / PMO.
  • Strong leadership and communication skills (including written and verbal English).
  • Ability to work effectively with a team of cross-functional stakeholders.
  • Excellent problem-solving and analytical skills.
Benefits

NTT DATA Business Solutions offers a range of benefits designed to support your well-being, career growth, and work-life balance, including a home-based contract, generous holiday allowance, "Free Fridays" initiative, financial security, pension scheme, income protection, and comprehensive private medical insurance.

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