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Device Management Specialist
2 months ago
We are seeking a highly skilled Device Management Engineer to join our team at JD Sports. As a key member of our IT department, you will be responsible for the management and maintenance of our enterprise device infrastructure.
Key Responsibilities:- Manage and resolve device-related incidents escalated by the IT Service Desk, collaborating with suppliers, application vendors, and other IT staff to resolve issues.
- Centralize device management, including anti-virus, application deployment, and group policy, acting as a subject matter expert for such systems.
- Maintain and update operating system images that meet business requirements, including the deployment process of these.
- Package and deploy enterprise applications to devices across the estate, and maintain these in line with current security requirements.
- Promote the use of services available under enterprise agreements, such as Office 365 and Adobe Creative Cloud, to the business user community.
- Attend remote sites to assist with device installations as required, which may involve foreign travel.
- Experience managing Microsoft, Android, or Apple devices in an enterprise environment.
- Strong device administration experience, including patch management and operating system deployment using centralized management tools, such as Jamf, Soti, or SCCM/MECM.
- Experience administering a mobile device management solution.
- Knowledge of application packaging techniques and various deployment methods.
- Experience supporting Office 365.
- A good understanding of networking concepts, including DNS and DHCP.
- Knowledge of enterprise anti-virus products and other desktop security applications.
- Ability to apply asset management processes for both desktop hardware and software assets.
- Problem-solving skills within an IT environment.
- Excellent interpersonal, communication, negotiation, and presentation skills, both verbal and written.
- Ability to plan, coordinate, and prioritize different activities.
- Ability to work well under pressure, ensuring a structured approach is maintained at all times.
- Ability to liaise with and relate to a broad spectrum of individuals.
- Ability to demonstrate both business benefits and IT benefits where appropriate.
- Strong analytical skills to quickly and accurately respond to reactive problems, ensuring the most appropriate course of action is taken.
- Experience working in an ITIL environment, understanding how end-to-end processes work across the organization.
JD Sports is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors, and Gyms with over 60,000 colleagues across 3,400 stores in over 30 markets worldwide.
We are an equal opportunities employer who values diversity and inclusion. We recognize the importance of an inclusive workplace culture where everyone can thrive, regardless of their background or identity.
We offer a range of benefits to our employees, including incremental holiday allowance, staff discount on qualifying purchases, exclusive colleague bike discount scheme, discounted gym membership, personal development opportunities, and access to apprenticeships and accredited qualifications.
