Clinical Services Operations Manager
3 days ago
Pertemps Medical is a leading provider of medical recruitment services and clinical services, dedicated to delivering exceptional standards to its client base within the NHS, public, and private sectors.
We are seeking a highly skilled Clinical Services Operations Manager to join our Clinical Insourcing Team, supporting our significant multi-year investment and expansion plans. The successful candidate will be responsible for managing clinical services to deliver excellent patient care effectively and efficiently.
Key Responsibilities- Operational Management and Planning
- Manage the setup of new clinical services and maintain service standards throughout the contract.
- Project planning and effective communication between Pertemps Medical, NHS Trust/Health Board, and clinical teams to ensure service delivery timeframes are met.
- Deliver operational key performance indicators agreed within the contract.
- Ensure systems are in place to monitor and evaluate performance against service objectives.
- Team Leadership and Development
- Lead and motivate the operational team support (service coordinators) to ensure a high standard of professionalism, efficiency, effectiveness, and innovation in the delivery of patient care.
- Support the Clinical Governance Lead with complaint/incident and compliment management following Pertemps Medical Insourcing policy and procedures.
- Business Development and Growth
- Support the Head of Clinical Services with the operational element of tender submissions, e.g., capacity planning/operational setup capabilities.
- Promote Equality, Diversity & Inclusion, Health & Safety, Quality & Continuous Improvement across the Clinical Services division and the wider Pertemps Medical company.
- Experience of running clinical services within an NHS Trust/private hospital or insourcing/outsourcing company.
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