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Patient Care Specialist
2 months ago
We are seeking a highly skilled and compassionate Patient Advisor to join our team at Optical Express Group. As a Patient Advisor, you will play a vital role in delivering exceptional patient care and ensuring that our patients receive the highest level of service.
Key Responsibilities- Build Relationships with Patients: Establish strong relationships with patients and ensure regular communication prior to and following their treatment.
- Assist in Patient Consultations: Assist optometrists in patient consultations, providing support and guidance as needed.
- Conduct Health Checks: Scan patients' eyes using state-of-the-art equipment as part of a full health check.
- Maintain Patient Records: Accurately maintain patient records, ensuring that all information is up-to-date and secure.
- Coordinate Treatment Schedules: Schedule treatment dates and communicate with patients to ensure they are aware of their appointment details.
- Discuss Finance Options: Discuss finance options with patients, providing clear and concise information about available payment plans.
- Passion for Customer Service: Possess a genuine passion for providing world-class customer service and ensuring that patients feel valued and respected.
- Strong Organizational Skills: Demonstrate strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Effective Communication: Possess excellent communication skills, with the ability to communicate clearly and articulately with a diverse range of people.
- Motivation and Drive: Be motivated and driven to succeed, with a strong desire to deliver exceptional results and exceed patient expectations.
