Head of Service Delivery

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Air IT Limited Full time
Head of Service Delivery

We are seeking a highly skilled and experienced Head of Service Delivery to join our team at Air IT Limited. As a key member of our leadership team, you will be responsible for driving the delivery of exceptional service to our clients across the region.

Key Responsibilities:
  1. Service Delivery Strategy: Develop and implement a comprehensive service delivery strategy that aligns with our company goals and objectives.
  2. Project Management: Ensure that projects are completed on time, within budget, and to the highest standards of quality.
  3. Budget Management: Manage the service delivery budget effectively, ensuring that resources are allocated efficiently.
  4. Continuous Improvement: Drive continuous improvement and operational maturity through the adoption of best practices (ITIL, SDI).
  5. Performance Reporting: Report on performance metrics, identifying areas for improvement and implementing action plans.
  6. Culture and Morale: Foster a positive company culture that encourages morale, satisfaction, and staff retention.
Requirements:
  1. Proven Experience: Proven experience in service delivery within an MSP organisation.
  2. Policies and Procedures: Experience in implementing and reviewing policies and procedures to drive efficiency.
  3. Budget Management: Strong background in budget management and resource planning.
  4. Flexible Working: Flexible, hybrid working arrangement.
  5. Benefits: Competitive benefits package, including 25 days' annual leave + bank holidays, private medical insurance, and perks such as quarterly and annual staff awards.

Air IT Limited is an equal opportunities employer, committed to providing equal employment opportunities for all. We value diversity and are dedicated to creating a positive and inclusive work environment.

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