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Customer Service Manager

2 months ago

Sunderland, Sunderland, United Kingdom B&M Retail Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team in Ryhope, Sunderland. As a key member of our store team, you will be responsible for ensuring the highest standards of service are provided to our customers in the cash office and checkout area.

Key Responsibilities:

  • Drive your team to deliver personable, polite, and prompt service in the checkout area
  • Act as a role model, displaying exceptional service to our customers
  • Be highly visible and approachable to customers and your colleagues
  • Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
  • Ensure compliance of company stock control procedures within the appropriate timelines
  • Ensure company property, cash, and stock are secure at all times

About You

We are looking for an enthusiastic, focused, and driven team player with a passion for retail and delivering great service. Ideal candidates will have experience of managing a small to medium-sized team in a fast-paced retail environment, strong numerical and problem-solving skills, a flexible approach, and the ability to think on their feet.

What We Offer:

  • Job stability and a clear path for your career progression and internal development
  • Amazing on-the-job training
  • 10% store discount across all B&M & Heron Foods stores, with regular double discount events
  • Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality, and more
  • Wellbeing support and guidance through our Employee Assistance Programme
  • A stable and permanent 40-hour contract