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Customer Service Representative
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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Advisor to provide exceptional support to our clients in Hatfield. As a key member of our team, you will be responsible for delivering high-quality customer service and ensuring seamless communication with internal and external stakeholders.
Key Responsibilities:- Chasing for ETAs: Act as the first point of contact for customers, handling a wide range of requests and providing timely updates.
- Customer Service: Offer responsive, efficient, and high-quality customer service, addressing inquiries to a high standard.
- Relationship Building: Develop and maintain strong professional relationships with internal and external customers.
- Logistics Management: Assign new shipments to carriers, monitor progress, and ensure timely completion.
- Quality Control: Verify and sign off Proof of Delivery (POD) for each shipment to meet customer requirements.
- Administrative Support: Manage and process a high volume of incoming emails and calls using required software.
- Additional Support: Provide assistance with key administrative tasks as needed.
Requirements: This is a short-term cover opportunity, requiring flexibility with shift times. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.
