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Administrative Support Coordinator
2 months ago
About the Role
We are seeking an enthusiastic and motivated individual to join our dynamic team as an Administrative Support Coordinator on the Emergency Floor. This is an excellent opportunity to provide administrative support across the Emergency Department Reception, Emergency Assessment Unit, and Medical Receiving Unit.
Key Responsibilities
- To provide high-quality administrative and reception support to ensure an effective and efficient service in line with Standard Operating Procedures.
- To support the Emergency Admin Team Leader to undertake change management.
- To be the first point of contact for all Emergency Patients and their relatives as they arrive in, or contact, the Emergency Department.
- To ensure that patients are treated with courtesy, dignity, and respect.
- To ensure patients are received and processed in line with key performance indicators, ensuring accuracy and a high level of data quality.
- To use the relevant IT systems to register patients, record attendances, make appointments, and transfer medical records as required.
- To attend statutory, essential, and mandatory training.
- To use Trust computer systems, ensuring patients are booked in accurately in a timely manner.
Requirements
- Knowledge of Microsoft Office software.
- Ability to work as part of a team.
- Able to communicate effectively.
- Proven experience of providing a customer-focused service.
- Knowledge of Trust Patient Administrative and Information Systems.
- Knowledge of a range of patient computer software packages Symphony, WinDip, IHCS, Infoflex.
- Good standard of general education to include GCSE in Maths and English or equivalent.
- Experience of working in a reception area.
- Accurate typing to ensure a high level of data quality.
About Us
Torbay and South Devon NHS Foundation Trust is a large and dynamic healthcare organization that provides a range of services to the local community. We are committed to delivering high-quality patient care and customer service, and we are seeking an individual who shares our values and is passionate about providing excellent administrative support.
