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Head of Operations Manager

2 months ago

Plymouth, Plymouth, United Kingdom Western Power Distribution Full time
{"title": "Head of Operations", "content": "About Us

At Western Power Distribution, we're committed to delivering exceptional service to our customers and communities. Our team of experts works tirelessly to ensure the safe and reliable supply of electricity to over 7.8 million people across the Midlands, the Southwest of England, and South Wales.

Job Introduction

We're seeking an experienced leader to join our senior leadership team as a Head of Operations. Based in our Plymouth depot, you'll be responsible for leading and managing four Team Managers who are accountable for the Electricity Distribution Network in the Plymouth area.

Main Responsibilities
  1. Lead and manage Team Managers to achieve operational excellence and ensure the delivery of our KPIs.
  2. Develop and implement strategies to improve performance, efficiency, and customer satisfaction.
  3. Collaborate with our HR Business Partner to promote good employee relations and facilitate an environment that motivates and engages our people.
  4. Contribute to the development of strategy, policy, and objectives, and communicate our priorities to stakeholders.
  5. Coach and develop Team Managers in line with National Grid values to facilitate excellent leadership.
  6. Liaise and network with peers and key stakeholders to lead to successful outcomes for the operational business area.
Ideal Candidate

The successful candidate will have:

  • Experience of leading and managing teams through change.
  • Drive high performing teams through setting clear direction and objectives aligned to NGED's performance contract.
  • Motivate and manage others to deliver.
  • Communicate effectively and build relationships with customers, suppliers, and internal/external stakeholders.

We're committed to building a diverse, inclusive, and authentic workplace for everyone. If you're excited about this role but your experience or qualifications don't match the job description exactly, we encourage you to apply anyway.

", "lang_code": "en"}