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Cleaning Services Director
2 months ago
We are seeking an experienced Contract Cleaning Manager to oversee the delivery of cleaning services for City Site Solutions Ltd within their soft services division.
This role requires a strong leader with a focus on maintaining high standards of service, customer satisfaction, and compliance with health and safety regulations.
Key Responsibilities:
- Act as the primary contact for allocated contracts, building and maintaining senior-level relationships with clients.
- Ensure consistent high-quality service delivery and maintain top QA/KPI scores through effective management and monitoring.
- Lead and manage cleaning teams, ensuring all work meets specified standards and protocols.
- Conduct regular client meetings, prepare reports, and implement action plans for low-scoring contracts to drive improvement.
- Handle personnel management, including rostering, training, and performance evaluation to ensure team efficiency.
- Ensure compliance with health and safety protocols, including COSHH, to maintain a safe working environment.
- Address and resolve on-site issues, ensuring outstanding service and customer satisfaction.
Qualifications/Experience:
- BICS knowledge (advantageous)
- COSHH competence
- Experience in high footfall public environments
- IOSH qualified
Ideal Candidate:
- Strong problem-solving skills with a customer-focused approach.
- Excellent organizational and time management skills.
- Proficient in Microsoft Office and effective communication.
- Resilient, adaptable, and able to lead a team through change.