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Cleaning Services Director

2 months ago


Stanmore, Greater London, United Kingdom City Site Solutions Ltd Full time

We are seeking an experienced Contract Cleaning Manager to oversee the delivery of cleaning services for City Site Solutions Ltd within their soft services division.

This role requires a strong leader with a focus on maintaining high standards of service, customer satisfaction, and compliance with health and safety regulations.


Key Responsibilities:

  • Act as the primary contact for allocated contracts, building and maintaining senior-level relationships with clients.
  • Ensure consistent high-quality service delivery and maintain top QA/KPI scores through effective management and monitoring.
  • Lead and manage cleaning teams, ensuring all work meets specified standards and protocols.
  • Conduct regular client meetings, prepare reports, and implement action plans for low-scoring contracts to drive improvement.
  • Handle personnel management, including rostering, training, and performance evaluation to ensure team efficiency.
  • Ensure compliance with health and safety protocols, including COSHH, to maintain a safe working environment.
  • Address and resolve on-site issues, ensuring outstanding service and customer satisfaction.

Qualifications/Experience:

  • BICS knowledge (advantageous)
  • COSHH competence
  • Experience in high footfall public environments
  • IOSH qualified

Ideal Candidate:

  • Strong problem-solving skills with a customer-focused approach.
  • Excellent organizational and time management skills.
  • Proficient in Microsoft Office and effective communication.
  • Resilient, adaptable, and able to lead a team through change.