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Store Operations Manager

2 months ago

Edinburgh, Edinburgh, United Kingdom Aubin & Wills Full time
Job Description

About Us

Aubin & Wills is a leading British heritage brand that values tradition, quality, and innovation. We're driven by a passion for creating better, not just more. Our mission is to promote and embody the Aubin & Wills lifestyle, and we're seeking a dynamic individual to join our team as a Retail Manager.

Key Responsibilities

  • Brand Ambassadorship: Serve as a living embodiment of the Aubin & Wills brand, showcasing our products and lifestyle in a compelling and authentic manner.
  • Customer Engagement: Interact with customers both in-store and online, providing exceptional service, product knowledge, and style advice to build lasting relationships.
  • Visual Merchandising: Assist in maintaining the store's visual standards, ensuring that the Aubin & Wills aesthetic is consistently reflected.
  • Product Knowledge: Stay updated on the latest product offerings and communicate their unique features and benefits to customers effectively.
  • Community Building: Foster a sense of community and loyalty among Aubin & Wills customers through engagement initiatives, events, and social media interactions.
  • Sales and Targets: Achieve sales targets while delivering an unparalleled shopping experience.
  • Feedback and Insights: Provide valuable feedback and insights to the management team to enhance product offerings and customer experiences.
  • Operations: Assist with all store operations, including back of house and e-commerce, in an efficient, safe, and thorough manner to deliver results and a seamless operation.

Qualifications

  • A genuine passion for men's fashion and the Aubin & Wills brand.
  • Excellent interpersonal and communication skills.
  • Proven customer service experience.
  • Strong organisational skills and attention to detail.
  • Ability to work both independently and as part of a team.
  • Knowledge of current fashion trends and the ability to style outfits.
  • Flexibility in work schedule, including weekends and holidays as needed.

Benefits

  • Competitive compensation package.
  • Private Healthcare.
  • Employee discounts on Aubin & Wills products.
  • Opportunities for growth and advancement within the company.
  • A supportive and inclusive work environment.
  • The chance to be part of a brand that values tradition, quality, and innovation.

We believe that everyone has a right to be treated with dignity and respect, and to be provided with equal opportunities to flourish and succeed with us. We want to be attractive and accessible to everyone who is interested in developing their career with us. We value diversity of thought and experience and are committed to creating a workplace that values diversity so that everyone can feel welcomed, included, and nurtured throughout their time with us.