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Key Account Manager
2 months ago
We are seeking a highly motivated and experienced Key Account Manager to join our Coffee to Go Team at Lavazza Professional UK. As a Key Account Manager, you will be responsible for driving business development and managing all accounts in the dynamic out-of-home retail and convenience/forecourt sectors.
Key Responsibilities- New Business Acquisition (80%):
- Generate and close new business opportunities in the UK coffee market.
- Secure machine placements and achieve NSV/EBIT targets.
- Build strong relationships and a wide network within the convenience and forecourt market.
- Attend trade shows and supplier events to drive new business opportunities.
- Provide strategic insights to expand Lavazza's C2G offerings.
- Support the launch of new contracts, collaborating with marketing and external suppliers.
- Effective prospect pipeline development and management.
- Existing Account Retention and Growth (20%):
- Develop and maintain strong client relationships.
- Identify upselling opportunities and improve customer engagement.
- Demonstrate effective, strategic account management skills that increase LAVAZZA's share of the customer wallet and improves the financial shape of the C2G channel.
- Conduct regular periodical account reviews and ensure customer satisfaction with all accounts.
- Manage accounts and reporting efficiently via Salesforce.
- Deliver excellent customer service and support/handle customer service enquiries in a professional and timely manner.
We are seeking a candidate with:
- Proven convenience/forecourt sales experience with ability to build rapport and effective relationships at all levels.
- Competent at internal stakeholder management, effectively building relationships to support the growth of the C2G channel.
- Excellent sales skills at both a Local and a National level, backed up with a robust New Business sales track record at all levels.
- Customer focused, with a command of the use of diplomacy and tact.
- Ability to work alone as well as in a team to achieve common and personal goals and targets.
- Strong verbal & written communications skills.
- Can demonstrate an ability to be able to negotiate skilfully in tough situations with both external and internal customers to achieve against business goals and targets.
- Can provide account and results information to both external and internal customers that is timely, of high quality and appropriate detail.
- Excellent presentation and negotiation skills, that focuses on the needs of the prospect customer.
- Robust numerical analysis skills.
We are looking for a candidate with:
- Demonstrate an understanding of the Coffee To Go and Convenience/Forecourt sectors, new business acquisition and account management/development.
- Stay informed about industry trends, competitor activities, and market developments.
- Understanding of customer requirements through direct selling experience.
- High standards of administration, time management and personal presentation.
- Strong business acumen.
- Demonstrates strong attention to detail, planning, self-discipline and tenacity.
- Ability to problem solve and make decisions as required to resolve issues.
We offer a competitive salary, car allowance, and bonus scheme. The successful candidate will be required to complete the necessary background checks and satisfy a DBS check.
