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Compliance Review Specialist

2 months ago

Cirencester, Gloucestershire, United Kingdom Usay Compare Full time
About Usay Compare

Usay Compare is a dynamic and fast-paced organization that offers a unique blend of a marketplace for Private Medical Insurance and a supportive employer for career growth. With a strong focus on customer satisfaction and a commitment to excellence, we strive to provide the best possible experience for our clients and employees alike.

Job Summary

We are seeking a highly detail-oriented and analytical individual to join our team as a Call Listening Administrator. In this role, you will play a critical part in ensuring that our Sales Advisers are providing compliant advice to our clients, adhering to Financial Conduct Authority (FCA) regulations, and delivering exceptional customer service.

Key Responsibilities
  • Review and assess the advice given by Sales Advisors to ensure that clients' needs are met and that all advice and documentation meets required standards.
  • Identify opportunities to improve product recommendations and ensure compliance with FCA regulatory requirements.
Requirements
  • Strong eye for detail and ability to analyze complex information.
  • Professionalism, integrity, credibility, and commitment to delivering exceptional results.
  • Excellent written and verbal communication skills.
  • Ability to develop positive relationships with colleagues and work independently.
  • Sound judgment and reasoning skills.
What We Offer
  • Competitive basic salary of £23,500 per annum.
  • Monday to Friday 9am - 5:30pm office hours.
  • 28 days holiday, with the option to take Bank Holiday leave at a later date.
  • Friendly, fun, and supportive working culture.
  • Full in-house training program with continued training and development opportunities.
  • Contributory pension scheme and discounted Private Medical Insurance.
  • Excellent facilities, including spacious break-out areas and a well-presented office.