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Sales Administration Manager

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom KYOCERA Document Solutions UK Full time
About the Role

This is a management-level position that will oversee the Sales Administration Desk business plan and strategy for the Business Solutions division at KYOCERA Document Solutions UK. The successful candidate will provide leadership to a team of administrative staff, focusing on ICT/UC & Content Services sales support, quotes, and order processing.

Key Responsibilities
  • Develop and implement a business plan to drive sales growth and improve operational efficiency.
  • Lead a team of administrative staff, providing guidance, coaching, and mentoring to ensure they meet their performance objectives.
  • Collaborate with other managers to ensure seamless client engagement and expectation management.
  • Communicate and promote the company's vision and plan to the team and wider organization.
  • Manage staff and make decisions to achieve individual and team objectives, aligning with the company's overall strategy.
  • Conduct regular team meetings to review KPIs and provide feedback.
  • Ensure timely and effective communication with staff, peers, and senior management as required.
  • Support internal stakeholders in contributing to the overall sales strategy.
  • Sponsor key client engagement and build relationships with internal and external stakeholders to support the sales team.
  • Set a positive example for the team in areas of personal character, commitment, personal organization, skills, and general work habits.
  • Manage customer relationships, including deliveries, issues, and contract management.
  • Ensure quotes for maintenance contracts are prepared and renewed in a timely manner.
  • Manage supplier relationships, including stock and logistics issue resolution.
  • Order from distribution channels or direct from main suppliers.
  • Negotiate maximum discounts or rebates with distributors or suppliers.
  • Own document management systems and processes related to quotes, sales order processing, maintenance contracts, billing, and invoicing.
  • Support sales optimization and productivity by improving back-office tools and processes.
  • Ensure accuracy of sales and service billing, reducing errors.
  • Balance and optimize workload across the team.
Requirements
  • Experience in managing a team of 4 or more.
  • Previous experience in an ICT or MSP environment.
  • Proficiency in using CRM tools (e.g., Salesforce) and Microsoft Office applications (Word, PowerPoint, Excel, SharePoint, Teams, etc.).
  • Commercial awareness and ability to create customer propositions that are flexible, solution-oriented, and aligned with company requirements.
  • Strong relationship management skills and ability to build rapport with customers.
  • Adept at prioritizing workloads, time management, and utilizing organizational skills.
  • Relevant business experience, preferably across a range of back-office functions in a medium-sized business.
  • Experience in the process of quoting and delivering goods and services within an ICT business.
  • Experience in managing and developing teams of staff.
  • Good understanding of the sales process from customer order to invoice to cash.
  • Experience in delivering change projects in a fast-paced environment is desirable.
  • Proven ability to manage a varied workload and prioritize effectively.
  • Experience working on an ERP implementation and using a mainstream ERP system in-life would be beneficial.
Competencies and Key Success Factors
  • Strong commitment to and achievement of business goals.
  • Excellent people management skills.
  • High levels of proficiency in Microsoft Office applications (Outlook, Excel, PowerPoint, etc.).
  • Ability to work towards deadlines.
  • Ability to grasp business complexities and solve problems in a proactive manner.
  • Awareness of how the role impacts company performance, considering the needs of all stakeholders, pre-empting potential situations, and taking action to avert them.
  • Ensure relevant and timely communication with all stakeholders who might be impacted by actions or inactions.
  • Committed to achieving business goals, always going the extra mile to exceed expectations.
  • Being courageous, proactively trying something different, and speaking up to put forward new ideas.
  • Understanding of how the Kyocera Group operates and adhering to all company policies, procedures, and business ethics, ensuring they are communicated and implemented within the team.
What We Offer
  • Salary (Competitive)
  • 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part-time/temporary employees is a pro-rata equivalent.
  • A buying and selling holiday scheme.
  • Life Assurance (4 x base salary).
  • Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
  • Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards).
  • Enhanced Maternity and Paternity leave.
  • Employee Assistance Programme.
  • Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount.
  • Lifeworks – Access to discounts/perks.
  • EyeCare – Access to money off for glasses and sight test.
Our Values

The values that underpin the Kyocera Group are the 5 C's - Communication, Courage, Commitment, Cooperation, and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.