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IT Field Support Specialist

2 months ago

Coventry, Coventry, United Kingdom Cubiq Recruitment Full time
About the Role

Cubiq Recruitment is seeking a skilled IT Field Engineer to join our client's growing technical team. As an IT Field Engineer, you will be responsible for providing hands-on 2nd-line support to users onsite and remotely.

Key Responsibilities
  • Work with a range of users to provide 2nd Line IT support on-site and remotely
  • Diagnose and resolve technical issues, escalating to higher-level support where necessary
  • Travel to sites as required, maintaining a professional manner at all times
  • Work on ad-hoc IT projects and tasks as required
  • Install and upgrade hardware and software
  • Ensure all tickets are logged and updated on the helpdesk system
  • Communicate effectively with clients and colleagues, providing regular updates on progress
Requirements
  • At least 2 years experience in a 2nd line IT support role
  • Strong technical knowledge across a range of systems, including Windows Operating systems, Office 365, and networking knowledge
  • Experience with cloud-based technologies such as Azure or AWS is desirable
  • Experience working Hands-on as well as in remote Support
  • Experience with Wi-Fi Networking
  • Excellent communication skills, both verbal and written
  • The ability to work well under pressure and tight deadlines
  • Strong attention to detail and a commitment to delivering high-quality work
  • A valid driving license and access to your vehicle
Why Join Our Team

As an IT Field Engineer, you will have the opportunity to work in a range of environments and develop your technical skills across a range of systems. You will be part of a dynamic and supportive team who are passionate about delivering exceptional customer service. With regular opportunities for training and development, you will have the chance to progress your career in the IT industry.