Technical Support Specialist

1 month ago


Manchester, United Kingdom DiverseJobsMatter Full time
Customer Service Advisor (Software Specialist)

We are seeking a skilled Customer Service Advisor (Software Specialist) to join our Client Support Team on a permanent, full-time basis. As a key member of our team, you will provide first-line support to our customers, handling a wide range of inquiries from basic product questions to troubleshooting software issues.

Key Responsibilities:
  • Respond to and resolve customer enquiries in a timely and professional manner
  • Maintain our high standards of service and customer experience
  • Troubleshoot common issues and problems within our products
  • Escalate enquiries where necessary and work with the Technology team to resolve them
  • Develop and update supporting materials and guides to ensure our customers have the information they need
Requirements:
  • Knowledge of general IT and software
  • Advanced troubleshooting skills
  • Experience of managing support tickets, ideally IT support tickets
  • Strong customer service ethos and ability to work well as an individual and as part of a team

The successful incumbent will be measured on customer satisfaction, first contact resolution, response and resolution times, and internal quality ratings. If you are passionate about delivering exceptional customer service and have the skills and experience to match, we encourage you to apply for this exciting opportunity.



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