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Client Account Manager
2 months ago
Ebury, a leading FinTech firm, is seeking a highly skilled Client Account Manager to join our team. As a key member of our Client Services division, you will be responsible for delivering exceptional service to our enterprise-level clients.
Key Responsibilities- Manage and own a portfolio of key mass payment accounts, ensuring operational excellence and client satisfaction.
- Develop and maintain strong relationships with senior-level clients, providing daily service support and trading assistance.
- Act as the main point of contact for escalations and issue resolution, ensuring timely and effective resolution.
- Provide platform and operational support, assisting with daily enquiries and presenting to clients as necessary.
- Maintain accurate client records and metrics, ensuring accountability and traceability.
- Service multiple clients concurrently, meeting deadlines and delivering high-quality results.
- Collaborate with internal teams to drive operational and service improvements, ensuring seamless client experience.
- Proven experience in client-facing roles, with a strong track record of delivering exceptional service and results.
- Excellent leadership and communication skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to navigate complex client needs and requirements.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Experience working in a similar industry, with a strong understanding of financial services and payment solutions.
Ebury is a leading FinTech firm, providing innovative payment solutions to businesses across the globe. Our team is passionate about delivering exceptional service and results, and we are committed to building long-term relationships with our clients.
