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Business Centre Support Manager
2 months ago
- 25 days Holiday + Bank Holidays.
- Permanent Health and Life insurance.
- Private Medical and Dental insurance.
- Workplace Pension.
- Electric Vehicle Scheme.
Are you prepared to take on a crucial role in supporting growth and maintaining the highest standards of professionalism within a new Business Centre? Join the team within a network of business centres that provide flexible workspace and business support services to start-ups, SMEs, investors, and public sector organisations. As an Associate Centre Operations Manager, you will be instrumental in boosting sales, community involvement, operations, and financial performance at this company's latest centre.
About The CentreThis centre offers a mix of modern facilities, including office spaces, coworking areas, and industrial workshops, catering to the varied needs of contemporary businesses and entrepreneurs. The team is committed to collaboration, viewing it as the driving force behind innovation and growth. The mission is straightforward: to cultivate a vibrant community where outstanding businesses and individuals come together, supported by mutual encouragement, inspiration, and collective success.
Responsibilities:- Assist the Centre Manager in establishing a thriving business centre through effective marketing and sales strategies.
- Enhance the customer experience by fostering a supportive and service-oriented culture within the centre.
- Improve the Business Centre's local, regional, and national reputation.
- Encourage collaboration with clients and partners.
- Operational Excellence: Provide exceptional service, facilities, and staff training.
- Drive financial and commercial success.
- Secure contracts for centre space and network with potential clients.
- Implement marketing initiatives in collaboration with the central Marketing Team.
- Promote a collaborative community ethos within the centre.
- Provide financial management information, including billing and revenue collection.
- Monitor and report on financial targets, managing income and expenses.
- Assist in controlling cost lines and present annual budgets and revenue plans.
- Help maintain building standards, cleanliness, health, and safety.
- Develop a culture of quality service and customer care.
- Ensure emergency procedures are established and staff are adequately trained.
- Conduct regular performance reviews and appraisals in line with company strategy.
- Ideally, 1 year of experience assisting in managing an asset of this calibre - in a Centre Manager, Hotel Management, or Property Management role.
- Previous experience in a busy office environment.
- Strong leadership skills to help manage the team towards success.
- Excellent negotiation and communication abilities.
- Attention to detail and results-oriented.
- Strong administrative and organisational skills.
- Client and customer service focused.
- Self-motivated and proactive approach.
- Proficient in IT and Microsoft Office.
- 37.5 hours per week
- Monday to Friday
- 9am to 5pm
If you are ready to make a significant impact in a dynamic environment, consider joining the team.
