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Energy Specialist

2 months ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
About Octopus Energy

We're a rapidly growing company that's changing the energy industry. We're not your typical customer service call centre. We're a team of enthusiastic, determined, and curious individuals who are passionate about humanising the customer experience.

What We're Looking For

We're seeking a talented Energy Specialist to join our Operations team. As an Energy Specialist, you'll be the main point of contact for our customers, resolving their queries and providing exceptional customer service.

Key Responsibilities
  • Provide exceptional customer service over the phone and via email
  • Take ownership of customer issues and find solutions
  • Work collaboratively with other teams to resolve customer queries
  • Stay up-to-date with industry developments and changes
What We Offer

We offer a competitive salary, a comprehensive benefits package, and the opportunity to work with a dynamic and growing company. If you're passionate about customer service and want to make a difference, we'd love to hear from you.

Requirements
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong customer service skills
  • Knowledge of the energy industry (desirable)
What We Value

We value our employees and offer a range of benefits, including:

  • OE Group Share Scheme
  • Free breakfast
  • Cycle to work scheme
  • EV salary sacrifice

We're an inclusive company that values diversity and equality. We're committed to creating a workplace that's welcoming and inclusive for all employees.