Night Supervisor

1 day ago

London, Greater London, United Kingdom Park Grand Hotels Full time
Job Title: Night Supervisor

We are seeking a skilled and ambitious Night Supervisor to join our team at Piccadilly Townhouse. As a Night Supervisor, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift.

Key Responsibilities:
  • Conduct nightly security inspections to ensure the safety and security of our guests and staff.
  • Master the Fire Evacuation procedure and implement it as necessary.
  • Assist in training night team members and maintain records of their progress.
  • Attend necessary meetings and conduct monthly night meetings to discuss important issues and share best practices.
  • Oversee public areas and the cashiers' desk, especially during check-out, to ensure a seamless guest experience.
  • Review the shift and conduct handovers and briefings to ensure a smooth transition of duties.
  • Manage the night audit operation to ensure accurate and timely reporting.
  • Promptly respond to guest requests and queries to provide exceptional customer service.
  • Update guest profiles with preferences and address feedback to ensure a personalized experience.
Requirements:
  • Excellent level of spoken and written English.
  • Excellent communication skills.
  • Supervisory experience, preferably in hotels.
  • Ability to work on own initiative.
  • Approachable, professional, and an eye for detail.
  • Knowledge of Opera.
  • Previous experience in a 5* property preferable.
Benefits:
  • Collaborative and empowering team dynamics.
  • Pathways for promotions and growth within the brand.
  • Recognition and Rewards Program.
  • Access to an array of discounts via our Benefits Platform.
  • Comprehensive training through Certified Classroom and E-Learnings.
  • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
  • Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
  • Concession on gym memberships.
  • Nutritious meals provided during shifts.
  • Complimentary dry-cleaning service for uniforms.
  • Inclusive pension schemes.
Eligibility:

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have the skills and experience required for this role, please apply.

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