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Carecall Officer
2 months ago
About the Role
We are seeking a highly skilled and compassionate Carecall Officer to join our team at Stockport Homes Group. As a Carecall Officer, you will play a vital role in enhancing the wellbeing of our customers by providing exceptional customer service and support.
Key Responsibilities
- Customer Service: Respond to customer inquiries and concerns in a professional and empathetic manner, ensuring that their needs are met and their wellbeing is prioritized.
- Home Support: Visit customers in their homes to install equipment and provide support with daily living tasks, promoting independence and confidence.
- Relationship Building: Build and maintain strong relationships with customers and their families, providing regular updates and support to ensure their ongoing wellbeing.
Requirements
- Professional Qualifications: Possess a full UK driving license and have a strong understanding of customer service principles.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Teamwork: A strong team player with a proactive and flexible approach to work.
What We Offer
- Comprehensive Training: Receive full training and support to ensure your success in the role.
- Opportunities for Growth: Opportunities for career development and progression within the company.
- Competitive Benefits: Enjoy a range of benefits, including a competitive salary and a supportive work environment.
