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Service Desk Support Specialist

2 months ago


Halifax, Calderdale, United Kingdom Jenrick Technology Ltd Full time

About the Role:

We are seeking an experienced Service Desk Assistant to join our team at Jenrick Technology Ltd.

The successful candidate will be responsible for answering phone calls, creating incident tickets, and triaging tickets as they come in.

Key Responsibilities:

  • Answer phone calls and create incident tickets from those calls
  • Create incident records from inbound emails and triage tickets as they come in
  • Make outbound calls to book customers into a migration briefing for the new project
  • Log customer complaints and ensure they are followed up and the best service is provided to all customers

Requirements:

  • Previous experience in a Technical Service Desk role or helpdesk or Desktop Support
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and problem-solving skills

Working Hours:

The role will be working Monday to Friday 9am - 5:30pm, fully on-site at our offices in Halifax.

Contract Type:

This is an initial 3-month temporary contract starting ASAP.

Salary:

The role will be paying £24,000 per annum.