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Customer Service Coordinator
2 months ago
About the Role:
SF Recruitment is seeking a highly skilled Customer Service Administrator / Sales Admin to join a dynamic business in Bromsgrove. As a key member of the team, you will be responsible for providing exceptional support to customers, ensuring their needs are met promptly and accurately.
Main Purpose of the Job Role:
The main purpose of the Customer Services Administrator role is to provide exceptional support to customers by efficiently managing inquiries, processing orders, and resolving issues. This role ensures that customer needs are met promptly and accurately, maintaining high levels of customer satisfaction.
Key Responsibilities:
- Order Processing: Handle an average of 30 purchase orders daily, verifying customer purchase orders for accuracy, including delivery dates and pricing.
- Order Management: Process orders received via email or phone into the system, record all orders on a paper production sheet throughout the day, ensuring each entry is signed.
- Delivery Coordination: Coordinate customer deliveries and issue a purchase order number, print daily delivery notes, cross-verify them with the paper production sheet, and forward them to the Transport department.
- Invoice Processing: Update records, enter any changes from the previous day's delivery notes into Opera, verify returned delivery notes, and reconcile internal system with Opera.
- Document Management: Attach delivery notes to corresponding invoices and organize them for filing.
Requirements:
- Effective Communication Skills: Ability to clearly and professionally communicate with customers, colleagues, and stakeholders.
- Strong Organizational Skills: Capability to manage multiple tasks, prioritize effectively, and keep records in order.
- Proactive Use of Initiative: Anticipate customer needs and issues and take the lead in solving problems.
- Attention to Detail: Meticulous in reviewing information, ensuring accuracy in data entry and customer interactions.
- Time Management: Efficiently manage time to meet deadlines and handle customer queries promptly.
- Proficiency in IT and Software: Competence in using various software applications and systems to manage customer data and interactions.
- Adaptability and Flexibility: Ability to adjust to changing situations, handle unexpected challenges, and work in a fast-paced environment.
About SF Recruitment:
SF Recruitment is a leading recruitment agency specializing in placing talented individuals in exciting roles across various industries.
