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Client Service Manager
2 months ago
We are seeking a highly skilled and experienced Client Service Manager to join our team in Peterborough. As a key member of our Advisory team, you will be responsible for leading a team of Client Service Advisors and/or Client Service Specialists, ensuring the delivery of high-quality client service in accordance with the agreed Scope of Service Agreement.
Key Responsibilities:- Lead a team of Client Service Advisors and/or Client Service Specialists, providing coaching, development, and performance management to ensure completed objectives and supporting personal development plans.
- Ensure the delivery of a coordinated and handled high-quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
- Liaise effectively with Client Managers and the HOO to ensure client needs are met and concerns raised and addressed/remedied.
- Understand Aon's products/facilities and other offerings, ensuring budgetary forecasts are maintained.
- Comply with regulatory requirements and business procedures, working in accordance with the Aon UK Limited Risk Management Framework.
- ACII or equivalent is preferred but not essential.
- Insurance experience is a must, ideally gained at an insurance broker.
- Proven experience in managing high-performing teams.
- Experience as a mentor to advise, help develop less experienced colleagues is an advantage.
- Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines, and Cyber, etc.
Aon is a global leader in risk management and insurance brokerage, and we offer a dynamic and inclusive work environment. As a Client Service Manager, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the success of our clients. We offer a comprehensive benefits package, including a competitive salary, bonus, and benefits, as well as opportunities for professional development and career advancement.
We are committed to diversity and inclusion, and we welcome applications from candidates from diverse backgrounds. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
