Service Desk Analyst

6 days ago


Sheffield, Sheffield, United Kingdom Sopra Banking Software Ltd Full time

About Sopra Banking Software Ltd

We are a leading provider of digital banking solutions, working with over 1,500 banks, building societies, and specialized finance providers across more than 80 countries worldwide.

Our Mission

We help our clients develop, deliver, and operationalize their digital transformation strategies, enabling them to deliver remarkable financial services to their customers.

Our Expertise

Our suite of digital banking products and services includes:

  • Core banking systems
  • Channel banking solutions
  • Payment and transaction processing
  • Compliance and risk management

What We Offer

As a Service Desk Analyst at Sopra Banking Software Ltd, you will be part of a dynamic team that provides exceptional support to our clients, helping them to overcome technical challenges and achieve their business goals.

Key Responsibilities

• Provide timely and effective support to clients via phone, email, and other communication channels

• Analyze and resolve technical issues related to our digital banking solutions

• Collaborate with cross-functional teams to identify and implement process improvements

• Develop and maintain knowledge of our products and services to provide expert advice to clients



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