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IT Service Desk Analyst

2 months ago

Sheffield, Sheffield, United Kingdom Auxilion Full time
About the Role

Auxilion is seeking a highly skilled IT Service Desk Analyst to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:

  • Logging, updating, and resolving incidents and requests in a timely manner
  • Prioritizing and monitoring IT issues to ensure they are resolved within agreed service level agreements (SLAs)
  • Diagnosing and resolving IT issues, collaborating with other teams as needed
  • Creating knowledge articles and IT documentation to improve the customer experience
  • Providing excellent communication skills to customers, both verbally and in writing

Requirements:

  • Experience in a service desk environment, with a focus on technical support
  • Ability to diagnose and resolve hardware and software issues
  • Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, and Exchange
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment

What We Offer:

  • Opportunities for personal development and training
  • Exposure to new technologies and tools
  • A collaborative and dynamic work environment