Technical Services Professional

7 days ago

Abingdon, Oxfordshire, United Kingdom Stratospherec Limited Full time
Job Description

About the Role

We are seeking a highly skilled Network Engineer to join our team at Stratospherec Limited. As a key member of our managed service team, you will be responsible for providing specialized ICT support to ensure the highest quality learning facilities for our clients.

Key Responsibilities

  • ICT Support Service On-Site
    • Under the guidance of the Network Manager, provide specialized ICT support to ensure the school/centre maintains high-quality learning facilities.
    • Act as the deputy to the Network Manager and, if working for a Trust Network Manager, potentially lead the satellite site, requiring the ability to work independently.
    • Use specialized skills, training, and experience to support the ICT needs of the school/centre's staff and pupils.
    • Ensure specialist equipment is maintained for quality and safety, perform repairs/modifications within your capabilities, and arrange for external repairs as necessary.
    • Help in the safe and effective use of specialist equipment/materials.
    • Offer specialist advice and guidance to the school/centre as required.
    • Communicate technical information effectively, both verbally and in writing, at an appropriate level for the audience.
    • Follow agreed-upon work programs and practices under the guidance of senior staff.
    • Monitor and manage stock within an agreed budget, catalogue resources, and conduct audits as needed.
    • Adhere to policies and procedures related to child protection, health, safety, security, and confidentiality, and report concerns appropriately.
    • Guide and support junior colleagues.
    • Ensure compliance with the Data Protection Act 1984 regarding the security, accuracy, and relevance of personal data held on systems, and ensure administrative and financial processes comply with this act.
  • Technical Expertise
    • Connect and check hardware for normal operation.
    • Set up a suitable desktop environment for standalone or networked PCs.
    • Install simple software applications as required.
    • Perform basic setup and checks for networked PCs.
    • Perform basic maintenance tasks for user accounts.
    • Use simple utilities to update information on the intranet.
    • Follow instructions to run basic network monitoring reports or utilities.
  • Processes
    • Follow acceptance test procedures on new ICT equipment and report results appropriately.
    • Update records of installed hardware and software.
    • Maintain a software library and store original copies of installed applications.
    • Transfer and transport IT equipment to required areas or rooms within the site.
    • Follow processes and tasks described in the school's disaster recovery and maintenance plans.
    • Follow instructions to implement school backup and virus protection procedures.
    • Accurately record support requests in a log, retrieve details of previous requests if an enquiry is made.
    • Investigate support requests, record diagnostic information, and either resolve or escalate as appropriate.
    • Record the time spent on tasks and compare it to expectations/allocation as appropriate.
  • Checks
    • Perform regular checks on client systems, including but not limited to:
      • Disk space
      • Backup
      • Event logs
      • Cluster Shared Volume/Shared Storage for Hypervisors
      • SNMP Traps
  • Holiday Work
    • Potential to be called out to work in project teams during holidays.
  • Other Tasks
    • Actively monitor school, LEA/LA, and legal responsibilities.
    • Develop relevant health and safety procedures and ensure all ICT users follow appropriate practices.
    • Ability to self-regulate.
    • Perform any other tasks deemed appropriate by the Technical Management Team or Company Directors.

Work Experience Requirements

  • Experience in a helpdesk or support environment.

Education Requirements

  • Professional qualifications (Degree/Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE) or equivalent, demonstrable experience.
  • Other specialist IT qualifications.

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