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Business Delivery Coordinator

2 months ago

Salford, Salford, United Kingdom TalkTalk Business Full time
About the Role

We are seeking a highly skilled and experienced Delivery Coordinator to join our team at TalkTalk Business. As a key member of our provisioning team, you will be responsible for providing an effective, efficient, and professional provisioning service for our business customers.

With a focus on quality and accuracy, you will manage customer orders and work with customers, suppliers, and internal stakeholders to ensure Service Level Agreements (SLAs) and lead times are met. You will champion continuous improvement of services and processes within provisioning, keeping the customer at the heart of everything we do.

Key Responsibilities
  • Serve as the go-to expert on the team's provisioned products
  • Build and maintain collaborative relationships with customers, colleagues, and external partners
  • Handle and resolve high-level customer issues and escalations
  • Ensure all orders are processed and completed within defined SLAs
  • Effectively manage customer expectations regarding product features and service delivery
  • Provide critical support for the launch and ongoing provision of new products
Requirements
  • Confident and positive phone manner in call handling with customers, third parties, and other TalkTalk teams
  • Ability to quickly adapt to new products and processes being launched
  • Strong problem-solving skills
  • Ability to work well under pressure
  • Positive and enthusiastic attitude
  • Strong organisational skills
What We Offer
  • Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication
  • Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits
  • Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees
  • Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development
  • Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ