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Distribution Coordinator
2 months ago
Small Luxury Hotels of the World Limited is seeking a highly skilled and experienced Distribution Admin Coordinator to join our team. As a key member of our Distribution team, you will play a crucial role in ensuring the smooth operation of our reservation platform, driving reservations to hotels seamlessly, and providing exceptional customer service to our hotel partners.
Key Responsibilities:- Set up, maintain, and troubleshoot CRS interface integrations with PMS, RMS, and Channel Managers.
- Maintain the quality of the SLH Central Reservation System SynXis and provide technical support to Revenue Account Managers and Hoteliers.
- Monitor the SLH Helpdesk and action all queries from member hotels and SLH Team members in a professional and timely manner.
- Handle requests for set up, maintenance, and troubleshooting of the OTAs Channel Connect functionality within the SLH reservation system.
- Prepare and update supporting documents, manuals, and presentations for internal and external use.
- Assist with loading SLH marketing programmes (rates) within the SLH reservation system.
- Support the Product Integration team with the new SLH hotels build process.
- Assist with ad-hoc Distribution opportunities and challenges.
- Working knowledge of at least one major PMS.
- Working knowledge of at least one major Channel Management system.
- Previous experience of at least one PMS/CMCRS interface implementation and ongoing maintenance.
- Working knowledge of SHS SynXis CR.
- Working knowledge of a RMS and GDS and/or other travel distribution systems.
- Good knowledge of Microsoft Excel, and preferably also Word and PowerPoint.
- Great analytical abilities to interpret statistical data and thorough attention to detail.
- Confident and able to speak to hotels, often in technical terms and in stressful circumstances.
- Flexible approach to working hours to ensure completion of projects.
- Highly organised and self-motivated, with a strong ability to self-manage.
- Preferably qualified with a bachelor's degree and with at least 3 years' experience in the hotel industry (ideally within the luxury sector), preferably Front of House customer service and/or reservation/revenue.
- Fluent in English and with a second language (preferable).
- Excellent verbal and written communication skills.
Office Based (flexible working hours). In Victoria, London, UK.
All applicants must be eligible to live and work in the UK.